Frequently Asked Questions

Do you take my dental insurance?

Yes. We follow a fee-for-service model, which allows us to offer integrative dental care outside of the confines of the traditional dental insurance model. We ask for payment-in-full at the time of service. We will file a complimentary claim on your behalf to your dental benefit carrier, as well as submit one appeal, if necessary. Most dental policies offer out-of-network benefits for your treatment up to the policy maximum. We encourage you to call us to understand more. 

How much will my visit(s) cost?

Each patient has different goals and needs. We always ensure that we present you with a clear treatment plan and financial plan that meets your individual needs. We do offer a dental savings plan that is designed to provide access to comprehensive, quality dental care. (Terms, Conditions, & Requirements subject to change.) Inquire today for more information about various financial options personalized for your family.

Can I get my teeth cleaned?

Absolutely! We start all of our new patients off with a tour and an interview with a member of our clinical staff. Then, Dr. Thorn will check your dental health and talk to you about what your individual needs and plan will be. Most people will then have their teeth cleaned at their next visit to ensure we respect your time and plan appropriately. Dr. Thorn will figure out with you what your next steps will be to ensure your are healthy and confident in your smile.

Do you treat children?

Absolutely! We are currently accepting new pediatric patients aged 14 and above. For existing families, we recommend you bring your child in by the time they get their first tooth or before their first birthday, (whichever comes first!) in order establish a positive, encouraging experience with you and your child. Please visit our Family Care Corner to learn more.

Where are you located?

1113 Piedmont St. SE Roanoke, VA 24014

We are right beside Blue Cow ice cream and the greenway!

Do you take Medicaid?

We are out of network with medicaid (children’s and adult), however, we do offer a Smile Club membership plan to make dental care accessible and affordable for all. Call us to find out more!

Do you take Medicare?

We are out of network with medicare carriers, however, we do help you file a claim to medicare so that you can take full advantage of your dental benefits!